Technical Assistance
Technical Assistance:
At ShootSphere, we are committed to providing a seamless booking experience. If you encounter any technical issues while using our platform, here’s how you can resolve them:
- Common Issues & Solutions:
A. Login & Account Issues:
Problem: Unable to log in or reset password
Solution:
• Ensure you are using the correct email and password.
• Click on “Forgot Password” and follow the steps to reset it.
• If the issue persists, clear your browser cache or try using a different browser.
Problem: Not receiving email confirmations
Solution:
• Check your spam/junk folder for the email.
• Ensure your email is entered correctly in your account settings.
• If the issue continues, contact our support team.
B. Payment & Booking Issues
Problem: Payment failed or not processing
Solution:
• Verify your bank balance and payment details.
• Ensure your internet connection is stable.
• Try an alternative payment method (UPI, debit/credit card, net banking).
• If the amount is deducted but the booking is not confirmed, wait for 30 minutes or contact support with your transaction ID.
Problem: Booking not showing in dashboard
Solution:
• Refresh the page or log out and log back in.
• Check your email for a booking confirmation.
• If the issue persists, contact our support team with your booking details.
C. Studio Listing Issues
Problem: Unable to update studio details or pricing
Solution:
• Ensure all required fields are filled in correctly.
• Clear your browser cache and try again.
• If the problem continues, contact technical support.
Problem: Calendar not updating or showing incorrect availability
Solution:
• Refresh your browser and ensure your time zone settings are correct.
• Try updating availability from a different device or browser.
• If the issue persists, report it to our support team.
- Device Compatibility
ShootSphere is best accessed using:
• Browsers: Google Chrome, Safari, Firefox, Edge (latest versions).
• Devices: Desktop, Laptop, Mobile (iOS & Android).
• If you experience issues, try switching to a different browser or device.
- Contact Technical Support
If you need further assistance, our support team is available to help:
• Live Chat: Available on our website (9 AM – 9 PM IST).
• Email: [help@shootsphere.com]
For urgent issues, please include:
• A screenshot of the problem
• Your browser/device details
• Any error messages received