Pricing & Payment

ShootSphere Pricing & Payment Policy:

1. Pricing Structure:
   • Studio owners set their pricing for bookings. Prices may vary based on studio size, location, amenities, and peak hours.
   • The final booking price includes:
   • Studio rental fee (as set by the owner).
   • ShootSphere’s service fee (included in the total price).
   • Applicable taxes (if any).
   • The total price is displayed at checkout before confirming the booking.
2. Payment Terms:
   • Full payment is required at the time of booking.
   • Payments are securely processed through [payment gateway name], ensuring data protection and fraud prevention.
   • Accepted payment methods include:
   • Credit/Debit Cards (Visa, Mastercard, Rupay, etc.)
   • UPI (Google Pay, PhonePe, Paytm)
   • Net Banking
   • Wallets
3. Payouts for Studio Owners:
   • ShootSphere charges a 5% commission on every successful booking.
   • Payouts are processed every Monday until September 30, 2025, and monthly thereafter.
   • Studio owners can track their earnings and request withdrawals via the ShootSphere dashboard.
   • Payouts are transferred to the registered bank account after deducting the platform commission.
4. Refund & Cancellation Payments:
   • Refunds are processed based on the studio’s cancellation policy.
   • If a customer cancels, refunds (if applicable) will be processed within 5-7 business days.
   • If a studio cancels, the customer receives a 100% refund or can rebook another studio.
   • If a studio cancels within 48 hours of the booking, a ₹1000 penalty applies, deducted from the next payout.;

Common Payment Errors & Solutions:

A. Payment Declined

Possible Causes:
• Insufficient funds
• Card expiry or incorrect details
• Bank server issues

Solutions:
• Check balance and retry the payment
• Use an alternate payment method
• Contact the bank to enable online transactions

B. Payment Stuck or Processing for Too Long

Possible Causes:
• Slow internet connection
• Payment gateway delay

Solutions:
• Wait for 10-15 minutes and check your email for confirmation
• If no confirmation, check with your bank if the payment was debited
• Contact ShootSphere support with transaction details

C. UPI Transaction Failure

Possible Causes:
• UPI ID incorrect
• UPI daily limit exceeded

Solutions:
• Verify the UPI ID and try again
• Use another payment method or wait for the daily limit to reset

D. Amount Deducted but Booking Not Confirmed

Possible Causes:
• Payment gateway timeout
• Technical glitch

Solutions:
• Check your email/SMS for booking confirmation
• If not received within 30 minutes, contact ShootSphere support with transaction details for a refund or booking confirmation

E. Pricing Adjustments & Offers
• ShootSphere reserves the right to offer promotional discounts, cashback, or coupons at its discretion.
• Studios may provide seasonal discounts or hourly packages, which will be reflected in the final price.

F. Dispute Resolution for Payments
• If a customer faces payment issues or incorrect charges, they can contact ShootSphere Support at [support email/contact].
• Disputes related to refunds, overcharges, or payout delays will be resolved within 5-10 business days.